TERMS & CONDITIONS
Last updated: [03/2026]
These Terms & Conditions govern the use of this website and the purchase of tours and experiences provided by Sónia Guerreiro Nunes da Costa, trading as I Tuk a Tour (“we”, “us”, “our”).
Operating area: Lisbon, Portugal
Tax ID (NIF): 201258064
RNAAT: 562/2014
Certified Professional Driver: 81/TDP/2024
Support email: info@itukatour.com
WhatsApp/Phone: +351 966 017 803
Support hours: Daily, 09:00–21:00 (Lisbon time)
By accessing this website or purchasing any tour, you agree to these Terms. If you do not agree, please do not use the website or purchase our services.
1. Services
We provide guided sightseeing tours and experiences in Lisbon, including electric tuk tuk tours and other tour formats. Tours are sold online through this website.
2. Booking & Payment
Bookings are subject to availability and are confirmed once payment is successfully completed.
We accept payments via Stripe and PayPal. By submitting a payment, you authorize us (or our payment providers) to charge the total amount shown at checkout.
Prices are shown in EUR (€) unless stated otherwise. Any bank or currency conversion fees charged by your bank/payment provider are your responsibility.
To help prevent fraud and spam, we may use security measures such as CAPTCHA and automated verification tools during the booking process.
3. Pick-up & Meeting Point
Pick-up may be available by prior arrangement. If pick-up is requested, details (location and time) must be confirmed with us in advance.
If pick-up is not arranged, guests must meet at the tour’s stated meeting point and arrive at least 5 minutes early.
4. Tour Descriptions, Route Changes & Timing
Each tour page describes the itinerary, duration, highlights, and any requirements. Please read the tour description carefully before booking.
Routes, stops, and timing may change due to traffic, weather, events, road restrictions, or operational needs. We may make reasonable adjustments to ensure safety and the best possible experience.
5. Customer Responsibilities
By booking, you agree to:
- Arrive on time at the meeting point or agreed pick-up location
- Follow safety instructions from the guide/driver
- Respect our staff, vehicles, and the local environment
- Ensure participants meet any stated tour requirements
We may refuse service or end a tour early if guests behave dangerously, abusively, or unlawfully, with no obligation to refund.
6. Weather & Safety
Tours generally operate in most weather conditions. In the event of severe weather or unsafe conditions, we may cancel or reschedule. If we cancel, you may choose a reschedule or a refund (see section 7).
7. Cancellations, Refunds & Rescheduling
Cancellations, refunds, and rescheduling are governed by our Cancellation & Refund Policy, which forms part of these Terms.
8. Liability
We will provide services with reasonable care and skill. However:
- We are not responsible for delays caused by traffic, public events, road closures, strikes, or circumstances beyond our control
- We are not responsible for personal items lost, stolen, or damaged during the tour
Nothing in these Terms limits liability where it is unlawful to do so under Portuguese law.
9. Intellectual Property
All website content (text, images, videos, logos, design) is owned by or licensed to I Tuk a Tour. You may not copy, reproduce, or reuse it without written permission.
10. Contact
For support, questions, or special requests:
Email: info@itukatour.com
WhatsApp/Phone: +351 966 017 803
Hours: Daily, 09:00–21:00
11. Governing Law & Jurisdiction
These Terms are governed by Portuguese law. Any disputes shall be submitted to the competent courts of Lisbon, Portugal, unless mandatory consumer rules require otherwise.
